business Posts

How Auto Repair Shops Phone Answering Can Impact Business

Auto Repair Customer Interaction

There is a very old saying that is as relevant today as when it was first uttered, that first impressions count. This is especially true within the auto repair business, where customers have long held the suspicion that your average auto shop is going to bill you for as much as they can, while not necessarily doing everything on the list. People who have a problem with their vehicle are quite likely to be stressed out about it, especially if it is needed to get to work, or deliver and collect the kids from school. What they are looking for when they call the auto shop is for a friendly, professional and helpful voice at the other end of the phone.

How Auto Repair Shops Phone Answering

The Major Problems Customers Experience

Every business has busy periods, and that is normally when the phones suddenly start to ring incessantly. This can seem to the workers be an annoying distraction, but each phone call  is a potential customer, who are after all, the very lifeline the business depends upon, and should be treated with courtesy and respect. People receiving a brusk reply, or trying to hold a conversation with someone in the workshop, where they cannot hear because of the noise in the background, will not be impressed. What is equally bad of course, is when no one picks up the phone, because very few people these days will leave a voice message and realistically expect a prompt return call, they are more likely to just ring the next number on their list.

Cars Break Down at Inconvenient Times

Maybe it is just coincidence, but cars have a wicked tendency to break down at the most inconvenient times and places, often outside of normal working hours. Such stranded potential customers want to talk to someone about booking it in repair right now. Having to wait until you open tomorrow is probably not going to work for them, and it certainly doesn’t work for you, because you just lost a customer. This is where utilising the services of a professional telephone answering service can give you a serious advantage. While you and all your competitors are closed, your calls are directed to staff, dedicated to your account, and thus able to answer with the same greeting as your shop provides during the day. With the questions and prepared answers your own staff use, and with the same people answering each time, their voices will soon become as familiar to them as your regular day time crew.

Better than the Real Thing

One of the major reasons why a call answering service is good for your business, is that the people responding to your potential customers are not mechanics, or panel beaters. They are trained professionals in customer service who understand exactly how to react to any customer interaction. They are probably far better at it than any of your normal staff, which means that the phone call to subsequent customer ratio is probably better than when you are actually open.

The costs for using such services is extremely affordable, far more so than employing someone to sit in your garage all night, every night. In fact, your day time staff would do well to take some tips in how to answer the phone properly from your answering service provider.

Also read: Tips to Choosing a Fuel Injector for your Car

How to Get Start a Food Delivery Business

Like any other business, starting a food delivery business requires a lot of planning and research beforehand. If the proper research is done, a food delivery business will always be a success, because food will always be in demand. In the UK the hot food courier business is huge and growing every year. Unfortunately most of the deliveries are not from healthy restaurants, but fast food outlets

Let’s have a look at different factors to keep in mind before starting a food delivery business.

Start a Food Delivery Business

Choose your food item

There are a lot of food delivery models to consider. It is unlikely that you can provide a service to all of them as such pick a niche that you feel you can operate in. Do you want to cater food for weddings and other functions?  Do you want to deliver food items to local shops?  When you have decided on your approach it is time to       research.

Do proper research of the market

The food delivery industry is very competitive. You must do the complete research before you begin. Have a good idea about the present demand in your chosen delivery model. Choose your coverage area and timings. Visit local food restaurants , shops or function organizers  and check demand for your proposed services .This is an important stage so do take your time and get to know owners as they can give insight to potential pitfalls and also advise on the best approach to being successful..

Have a business plan

Have a sound business plan and  plan at least 6 months in advance and allow for things not running smoothly especially at the start. So it is best to have a case reserve to get you thru the first few months as you build up your trade.

License and other required permissions

Check the local rules, licenses and the other permissions required. Get information about the rules of the council. If necessary register your service with the local authorities in advance.

Start a Food Delivery Business

Purchase required equipment and logistics

Naturally a lot of logistic planning will be involved in this type of courier business. The first requirement for a delivery business is transport.  Will you purchase the vehicles or ask employee’s to provide their own transport? If delivering hot or perishable items you will need Invest in technology to keep the food in optimum condition whilst in transit. If the food has to be kept in any cold system, arrange for a cold storage or refrigerators.

Promotion and advertisement of your business

Start off by promoting your business to your friends and family. Concentrate on both offline and online promotion. Promote on different social media sites and possible build a web site or a Yahoo business page. Try to share your post with all local groups, family groups and friend circle. For offline promotion, get banners and posters and try to advertise your food joint at market places (with prior permission from the authorities, of course.)


Your food joint will need an app or a website to communicate with customers and also to provide menu cards and other information about the joint. Keep the app or website simple and easy to navigate. Don’t keep it flashy or sophisticated. Take the help of a website programmer or designer.

Try a hand at partnership

Find people who are looking for collaboration or collaborate with any existing food joint which is already present. This might increase the chances of success of the restaurant. However this is an option.

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